Start with your task

Open SSA’s appointment page and choose Get started. Describe the help you need. For a card application, start with SSA’s card service; it can guide you to an appointment when documents must be checked.

Change or cancel an existing appointment

Use the link in SSA’s confirmation email or text. When a representative scheduled the appointment, you will also need the code they gave you. If the link or code is missing, call SSA.

Get help by phone

  • SSA: 1-800-772-1213. Ask to schedule, change, or cancel an appointment.
  • TTY: 1-800-325-0778 for people who are deaf or hard of hearing.
  • Appointment support is available Monday–Friday, 8 a.m.–7 p.m. in most U.S. time zones.

Keep your information with SSA

This independent directory cannot reserve appointments. Follow the official SSA link to enter personal information. Do not send us a Social Security number or identity documents.

Common questions

Can this directory schedule my appointment?

No. Use SSA’s official service or call SSA directly.

Will my appointment be at an office?

SSA’s scheduling service identifies the appropriate option. Your appointment may be by phone or in person.

Can I visit without an appointment?

Plan to schedule with SSA before travelling. Its November 13, 2024 access notice also says staff will help people who cannot or do not want to make an appointment, including situations requiring immediate or specialized attention. This does not guarantee same-day service or availability at a particular office. Check current local arrangements with SSA.

Related guides

Official sources

Source pages reviewed November 2, 2026. How this guidance is reviewed. Guidance and eligibility can change. Follow the live official service instructions for your circumstances.